An article written about Zappos, the online shoe seller recently talked about how important customer service and happy employees are to a successful business. Now there's a news flash for you!Talking about how all types of businesses are paying attention to customer-centric and employee-friendly approaches to business, the author felt that such ideas seem to run counter to the prevailing economic currents of cutting costs and services these days. I don't remember getting that memo. While we are all certainly being forced to cut costs, I don't see much value in cutting customer service.
Real Estate is all about service not sales. I've always felt more like a consultant or a counselor when working with a client to buy or sell a house rather than a salesperson. They look to me to bring them information that will help them make a decision to help them reach their goal.
I know this all sounds rather obvious and simplistic, but you'd be surprised how many Realtors I have met and worked with who seem to have forgotten or maybe never knew it. One of the most important qualities of a successful realtor is patience! I pride myself on listening to my clients and giving them the attention they need and deserve.
A house is probably the most valuable asset most of us will own in our lives. Any decisions made during or leading up to a real estate transaction can have far-reaching and long-term consequences. You need to have the right person assisting you and the right information to make those decisions.
If you are considering buying or selling a house this year, give me a call at (401) 457-1745 or drop me a line!
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